Return Policy

15 Day Guarantee

Our team of plant experts are trained to pick the most beautiful and healthy plants available to embark on their journey. To ensure this, we offer a 15 day guarantee, as well as provide comprehensive care instructions to help keep your plant baby strong and healthy.If your plant or planter arrived damaged, or your plant arrived within the last 15 days and “moved on to a better place”, we have you covered. All we ask is for you to have your order number and photo of your damaged plant or planter ready. Then, reach out to us at so we can ship a replacement to you as soon as possible.


At this time, Urban Jungle does not accept refunds. However we offer store credit, or plant and or planter replacements. If you have any other questions please visit our FAQ page or reach out to us on Instagram @the.urban.jungle.